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Apartment Maintenance Request Tips

Jan 22, 2019

Whether you’re new to apartment living or just moved in, apartments just like houses and condos need maintenance over their lifetime to maintain a happy home. At some point, an apartment resident will need to contact their management company to get maintenance work performed.

Examples include sticky doors and locks, drainage issues in the sink, shower or toilet, refrigerator issues and so on.

The Golden Rule: Maintenance requests should always be submitted via the apartment's Maintenance Portal.

Below are the top tips for Maintenance Request Success

  1. Create A Maintenance Record
  2. Provide Clarity
  3. Be Patient
  4. Save Your Records

Create A Maintenance Record

While it’s incredible to have a great relationship with your landlord or property manager, the number one rule should be to send your maintenance issues in writing via the Maintenance Portal. This not only provides you with a record of the problem, but it also provides proof should it become necessary.

Landlords and leasing managers are people too and sometimes things can get overlooked.

By sending an electronic maintenance request, you will have an audit trail with dates and times and any electronic conversation that may have occurred. It also helps Management quickly reference the request. 

Provide Clarity

When and if something breaks, please describe the issue in as much detail as necessary. Things break and not always at the most convenient times. The more detail you provide, the easier it will be to repair and resolve the issue. 

Submitting your request through the Maintenance Portal creates a clear, written record of the reported issue and any notes or attachments you’ve provided.

After filling out the form send yourself an email of the issue and include a date and time that the maintenance request was filled out.

Make sure to submit the information through the proper channel - if Resident Services doesn't know about the issue, they can't help!

Be Patient

Maintenance Issues are usually triaged based on the type of issue and are traditionally assign degrees of urgency. For example, if you have water coming out of your ceiling that would be a very high priority whereas a squeaky door would be a low urgency maintenance request.

All non-essential issues are resolved in the order in which they are received. If you have a problem, don’t wait to let us know!

If after a reasonable amount of time the issue hasn’t been resolved, submit an additional Maintenance Request through the Maintenance Portal.  Provide any proof of previous requests and what if any communication occurred.

Save Your Records

Be sure to keep all maintenance related work records for future access if necessary.

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